Política de reembolso

30 day returns: If you are not happy with your Squishlings order, you can return it within 30 days of delivery. Items must be unused and in their original packaging. To start a return, contact us through the Contact page on our website with your order number and we will send you the return address. Return shipping is paid by the customer unless the item arrived damaged or defective.

Refunds: Once we receive and check your return, we refund the item price to your original payment method within 5 business days. Shipping was free, so nothing else is deducted.

Damaged or defective items: If your order arrives damaged or does not work, contact us within 14 days of delivery with your order number and a photo or short video of the problem. We will send a free replacement, or refund you if a replacement is not available. You do not need to send the item back.

Cancellations: You can cancel within 12 hours of placing your order, as long as it has not shipped yet.

Wrong address: Please double check your shipping address at checkout. We cannot replace orders sent to an incorrect address entered at checkout.

Questions: Contact us through the Contact page on our website, or reply to your order confirmation email. We reply within 1 to 2 business days.